🔴 REFUND POLICY

At VYROTV, we want you to be completely satisfied with your purchase. However, because we offer a free trial before any commitment, we ask that you test the service thoroughly before subscribing.

⚡ Please read this policy carefully before making a payment.

1. Free Trial – Test Before You Buy

We provide a free trial account to all new customers. This allows you to:

• Test your internet speed and device compatibility.
• Check channel availability and streaming quality.
• Ensure the service works smoothly in your region.

2. Refund Eligibility (24-Hour Window)

If you experience a genuine technical issue that prevents you from using the service (and it is not related to your internet or device), we offer a full refund within 24 hours of your purchase.

To request a refund:

• Contact us via our Contact Form or WhatsApp/Email within 24 hours of payment.
• Provide your Order ID and a brief description of the issue.
• Our support team will troubleshoot the problem. If we cannot resolve it, we will issue your refund within 48 hours.

3. When Refunds Are NOT Issued

We do not issue refunds in the following cases:

• ✖ Slow Internet Speed: IPTV requires a minimum of 15 Mbps for HD and 25 Mbps for 4K streaming. We are not responsible for ISP throttling, poor Wi-Fi, or slow connections.
• ✖ Setup Difficulties: We provide detailed setup tutorials for all devices (Firestick, Android, Smart TV, PC, MAG, etc.). If you are unable to set up, our support team is available 24/7 to assist you. Refunds will not be given for setup issues that our team can resolve.
• ✖ Change of Mind: If you bought a subscription and simply "don't like" the content, or no longer want the service, refunds will not be issued.
• ✖ Mistaken Purchase: If you accidentally purchased the wrong plan, contact us within 24 hours and we will adjust your plan or issue a credit. Refunds are not automatic for user errors.
• ✖ Expired Accounts: Refund requests submitted more than 7 days after the purchase date will not be accepted, regardless of the reason.

4. Service Downtime & Extensions

We pride ourselves on 99.9% uptime. In the rare event that our main servers go down for more than 6 consecutive hours, we will automatically add 2 extra days to your subscription at no cost, rather than issuing a cash refund.

5. Chargeback Policy (Important)

6. How to Contact Us

For refund requests or support: